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Governance
Every day, the Ross Memorial team exemplifies the hospital’s vision statement: exceptional people committed to providing exceptional care.
Among the valued members of the hospital team are the members of the Board of Governors. The Board of Governors is comprised of volunteers who are elected from the community. The Board is responsible for the overall governance of the hospital. Its members set strategic priorities and ensure they’re met; they assess the quality of the care provided, and ensure financial resources are managed appropriately. In addition to monthly board meetings, members serve on various committees of the Board.
With input from the Board of Governors, RMH establishes strategic directions and sets annual objectives to achieve them. The current Strategic Plan identifies six strategic directions for the future:
- Improve the Quality and Safety of our Services
- Provide New Services to Meet the Growing Health Needs of our Community
- Be a Great Place to Work
- Initiate & Participate in Integration, consistent with our other Strategic Directions
- Enhance the Effectiveness of our Systems, Infrastructure and Processes
- Achieve Operational and Capital Financial Targets
In order to properly assess the evolving healthcare needs of the community, the hospital consults with its community partners, both within the City of Kawartha Lakes, and in the Central East LHIN.
With quality improvement our key strategic priority, the hospital publishes an annual Quality Improvement Plan (QIP), which is used to monitor and report on key quality indicators. The QIP includes specific targets and improvement plans established for the five highest priority indicators and is used to spearhead quality improvement work.
The QIP Report on Progress is an opportunity for RMH to demonstrate to our community the progress we have made to date on our high priority indicators. In this report, we describe our quality improvement journey and identify some of the challenges we faced in attaining the goals set out in the last QIP.
We take quality improvement very seriously and are committed to achieving the targets that we set for our organization. Focusing on both our successes and our challenges is important as we drive our hospital to continue to improve care.
Hospitals, like many other complex businesses, may have employees who incur business-related expenses that are permissable and should be reimbursed. Our hospital has a detailed policy related to business-related expenses incurred by our staff.
Taxpayers want to know that their healthcare dollars are being spent appropriately. Ross Memorial Hospital is committed to being accountable, open and transparent with its stakeholders and the general public. Compliant with the Broader Public Sector Accountability Act, the Ross Memorial posts the expense claims of all board members and the senior management team.
In accordance with the Broader Public Sector Accountability Act, the hospital reports on its use of consultants, and attests to the accuracy of its reporting.
In the spirit of transparency, the Ross Memorial Hospital is proactively disclosing the CEO’s employment contract. The CEO, Brian Payne, has been part of the leadership team at RMH for more than twenty years, and the hospital as benefitted from his skills and experience. Our track record shows consistent success in quality and patient safety, efficiency and fiscal responsibility. As required by the Excellent Care for All Act, our CEO’s compensation is linked to our hospital’s performance.
If you’d like more information about any of these topics, please contact the Coordinator of Employee & Community Relations at 705-328-6246 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .