This program assists individuals with housing, work or alternate activities, education, formal and informal supports, socialization, illness management, and counselling/rehabilitation needs.

Principles of Case Management

At Community Counselling, we believe that:

• People are experts about their own lives and can make changes.
• People are entitled to needed resources, i.e. affordable and decent housing.
• Psychiatric difficulties, trauma, and abuse are relevant.
• Many people with a long-term mental illness need flexible support.
• Families and other social supports can be valued resources.

The Case Manager's Role

• Building one-on-one, long-term relationships with clients
• Completing assessments and individual service plans, in consultation with clients
• Making home and community visits
• Providing support, education, and counselling
• Linking with community services and resources
• Teaching and enhancing skills/coping strategies
• Advocacy
• Helping clients to manage crises
• Monitoring illness
• Providing flexible support
• Working with families and other supports

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