Visitor Information
Entrances to hospital
- Emergency Department entrance – 24 hours/day
- Main entrance – 6:30 a.m. – 8:00 p.m.
- Dialysis entrance – For Dialysis patients ONLY – 6:30 a.m. to 7:00 p.m.
Visitor Information – May 29, 2026
Subject to change without notice. Some exceptions apply.
RMH is mask friendly in all areas.
Visiting Hours
RMH has a family presence policy. This means that we welcome families and caregivers as members of the care team to support patients 24 hours a day. Research demonstrates that the presence of family improves experiences for the patient.
Visiting hours will be determined by patient preference, in collaboration with the care team. There may be times when a caregiver can’t stay, or may be asked to leave, in order to support all patients in a shared space.
If visiting a patient overnight, family members/caregivers are asked to:
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Speak quietly
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Dim overhead lights
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Turn their phones to silent
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Be sensitive to the needs and wishes of roommates
Overnight Visiting Hours (8:00 p.m. to 6:30 a.m.)
During overnight hours, visitors are directed to use our Emergency Department entrance .
Visitor Facilities
Washrooms in patient rooms are for patient use only. Please use the visitor restrooms available on inpatient units. RMH does not have shower facilities for caregivers.
Virtual Visits
We continue to offer Virtual Visits (video calls) to support patients and loved ones staying connected. Learn more.
Packages for Patients
It's hard being away from your loved one in hospital. You can send them a care package to let them know you're thinking of them. Please label your package (patient's name and room #) and drop it off at the main entrance from 10 a.m. to 4 p.m. Please limit your care package to essential items only:
- One grocery-sized bag or small box per patient
- Personal aids - walkers, canes, glasses, hearing aids, dentures, prosthetics - items must arrive cleaned
- Communication aids - phone, tablet, charges. Item must arrive cleaned.
- Toiletries and grooming items - toothbrush, toothpaste, soap, deodorant, feminine hygiene products, razor, brush. Items must be new.
- Clothing - items must be laundered.
- Food: Must be packaged in a sealable, wipeable container, not require refrigeration or heating, and be easily discarded.
Page last updated: May 29, 2026
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