RMH Accredited with Exemplary Standing

October 22, 2019

Ross Memorial Hospital’s focus on quality patient care was recognized by Accreditation Canada this week. The hospital received the highest possible level of accreditation: Accreditation with Exemplary Standing. Together, the team met 99.6% of the required quality standards – an incredible result. This is also the third time in a row that the hospital has achieved this standing.

“Everyone at the Ross, including our staff, physicians and volunteers, is involved in the accreditation process, and strives to deliver exceptional care and services, every day,” says Veronica Nelson, Interim President & CEO, Ross Memorial Hospital.

Accreditation Canada surveyors follow the patient journey through an organization, including observing care provision; speaking to staff, patients and families; and reviewing policies and files. They also speak to community partners to understand the organization’s reputation locally. The accreditors noted several strengths in the hospital’s operations, including its strong focus on patients and families as partners in care; and collaboration with partner organizations. They also noted the staff culture at RMH, is “positive, warm and welcoming.”

“This honour reflects our commitment to continually improving our care, so that we can meet the needs of our community today, and as we look to the future,” says Ms. Nelson.