Clinical Case-Management Program

Outreach Program

The Outreach Program offers services to assist clients over the age of 16 with long-term mental illness to develop the necessary skills to live, learn and work in their home environment at their optimal recovery.

This program assists individuals with housing, work or alternate activities, education, formal and informal supports, socialization, illness management, and counselling/rehabilitation needs.

Principles of Outreach

In our Outreach Program, we believe that:

• People are experts about their own lives and can make changes.
• Psychiatric difficulties, trauma, and abuse are relevant.
• Many people with a long-term mental illness need flexible support.
• Families and other social supports can be valued resources.

Outreach Workers Role

• Support a recovery model of care
• Building one-on-one relationships with clients
• Completing assessments and individual service plans, in consultation with clients and families
• Making home, office and community visits
• Providing support, education, and counselling
• Linking with community services and resources
• Teaching and enhancing skills/coping strategies
• Advocacy
• Monitoring illness
• Providing flexible support
• Working with families and support people