Transitional Care Connector Supports Patients and Families
Christina, a Registered Nurse, began working in the Emergency Department at Ross Memorial Hospital in 2010. She was attracted to RMH right out of nursing school, and quickly discovered that it is “a positive and supportive environment, with lots of opportunity for learning and growth.” When a discharge planning role came up, she jumped at the chance to take it on. “I wanted the opportunity to look at the patient experience in the system, and hopefully, improve that experience.”
Now, as a Transitional Care Connector, her role involves helping connect patients with the care that is appropriate for their needs, whether that is a patient in the ER who needs to be admitted to hospital, or a hospital patient who is ready to go home, but needs support to do so. Reflecting on her move from the ER to connecting care for patients throughout the hospital, she shared “it has been eye opening to see how the entire hospital, and our local system works.” Some key measures of success she considers on the job are based around patient length of stay, and whether a patient that heads home “bounces back” to hospital. “I enjoy connecting care for the patient, it’s like putting together the pieces of complex puzzle, says Christina, “It’s rewarding to support the patient and their family throughout their care journey.”
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